Three searches, one core answer: the approved list is a hard gate. This page covers the three situations that come up.
The battery was never on the list
Then it does not earn STCs. The program is built on the list, and the Clean Energy Regulator will not validate certificates for a product outside it. A battery that is not on the list can still be installed and used, but the customer pays full price, and any quote that assumed a discount is wrong. Do not lodge and hope. It costs time, and repeated rejected claims draw attention.
The battery was removed from the list
Products can be removed, for example after a safety or compliance issue or when an approval lapses. What matters is the status of the product on the date it was installed. If it was approved then, the installation is generally assessed on that basis, which is why the dated screenshot of the listing is worth keeping. If the product was already off the list at installation, the claim will not stand.
Because individual cases can turn on specific wording, confirm with the Clean Energy Regulator if a product you have installed is later removed. Do not lodge more claims on that model in the meantime.
The claim was rejected on product approval
- Read the rejection reason. Is it the model, the pairing, the capacity or the date?
- Compare the claim with the listing on the installation date.
- If it was a data-entry error (wrong model code, suffix, capacity), correct and resubmit with the evidence.
- If the product was not approved, tell the customer promptly and agree a path. Our guide to fixing a failed claim and the list of top rejection reasons help with the process.
What this means for installers
The cost of a bad product choice falls on you before it falls on anyone else, so catch it at the order stage. The check takes minutes: how to check the list. A trader that pre-checks the product, as our compliance desk does before anything is lodged, can flag a mismatch before it becomes a rejection. For the commercial side, see the rate on /pricing/ and /start-trading/, and your trader’s recovery terms in STC clawback.
What this means for homeowners
If you are quoted a discount on a battery, ask for the listing reference. A discount that depends on a product that is not approved is not a discount. See the pillar page for the eligibility list.