Failed claims are expensive because the money is already in your quote. The fix starts with knowing the actual reason, not guessing.
Step 1: get the reason
Look at the failure message in the registry or ask your trader for the exact wording. A trader’s compliance desk can usually read it for you in a few minutes.
Step 2: classify the problem
| Cause | Typical fix |
|---|---|
| Unclear or missing photos | Retake if possible, or supply alternative evidence |
| Serial mismatch | Correct the data if it was a typing error, or explain the substitution |
| Assignment form issues | Obtain a corrected signed form from the owner |
| Wrong installation type | Reclassify, and recalculate the STCs |
| Accreditation or product | Often not fixable if the product or installer was ineligible |
Our list of top claim rejection reasons goes through the common ones.
Step 3: fix and resubmit
Collect the corrected documents, upload them and resubmit. Ask the trader to confirm the claim is complete before they lodge, and whether the rate is still the one you agreed.
Step 4: when you cannot fix it
If the claim cannot be corrected, it may be withdrawn or the certificates cancelled. See STC clawback and who is responsible for a failed audit for the cost side.
Prevention checklist
Before you leave site: photograph the serial numbers from the units themselves, capture the inverter and panels in context, photograph the wiring and isolators, get the signature and the date on the assignment form, confirm the postcode zone and the installation type, and note the time and who attended. Spending ten minutes on this at the end of a job is far cheaper than an hour chasing a claim a fortnight later, when the customer is harder to reach.
What this means for installers
Run a simple checklist at handover: photos, serials, forms, install type. The photo requirements and how audits work are good references. If your current trader leaves failures for you to chase, look at how we work, where the compliance desk checks claims first, or the switching guide.