Being an accredited person under Victorian Energy Upgrades (VEU) is a licence to create certificates, and it comes with a defined set of duties. They are written down in the Essential Services Commission’s Obligations and Program Guide for Accredited Persons, which is reissued several times a year.
The core obligations
Register your people. From 3 June 2025, accredited persons must register all installers, assessors and lighting designers, for all activities, as scheme participants in the VEU Registry. This has to happen before you create VEECs for work they performed.
Follow the activity guide. Each activity has its own guide that sets product eligibility, installation standards, customer requirements and what evidence to collect. The version in force on the job date applies; see where to find activity guide versions.
Obtain valid customer acknowledgement. The customer must have been informed and agreed, in the form the rules require. A missing acknowledgement is one of the most common reasons a certificate is challenged.
Create certificates on time. VEECs must be created within the window the scheme allows; see the creation deadline.
Keep your accreditation current. That includes training, qualification and licence evidence for the people doing the work, and notifying the ESC of changes.
Record keeping
Accredited persons must keep records that substantiate the activity undertaken and the VEECs created, plus files that evidence training, accreditation, qualification and licences. The retention period is set in the Obligations and Program Guide. Five years is the figure commonly cited, but the guide is the authority and it changes, so check the current version rather than a blog.
A practical record per job includes:
- Customer details and the signed acknowledgement.
- Site address and date.
- Product make, model and serial number.
- Installer name and registration.
- Photos or measurements the activity requires.
- The certificate creation reference.
What happens if you fall short
Poor records are the usual way a good job becomes a bad certificate. The consequences run from invalidated certificates to suspension of accreditation; see clawback and deregistration risk and what the ESC checks in an audit.
What this means for installers
If you are not accredited, you can work for or with an accredited person who carries these duties. If you want to be one, read how to become VEU accredited. Whichever route you take, pick a trading partner that checks your claims before lodgement, as our desk does; see how it works.
Related
VEEC trading covers how to sell certificates once they are created, and pricing shows current rates.