Windows are one of the largest sources of heat loss in a Victorian home. Victorian Energy Upgrades (VEU) has two activities aimed at them, and both are open to homes and businesses.
Activity 13: window replacement
Activity 13 covers replacing windows with glazing that meets specified performance. Under the regulations, a glazing product must be installed in place of one or more windows in an external wall, with a minimum of 5 square metres installed. The product must achieve a maximum total U-value, carry a WERS rating with a minimum star rating for heating, and comply with Australian Standards AS 2047 and AS 1288. That is typically double glazing.
Activity 14: window retrofit
Activity 14 is for thermally efficient window products installed on an existing window, such as secondary glazing or films that qualify. The regulations list the types of glazing product as scenarios, and each scenario has its own method for working out the greenhouse gas reduction. The right scenario for the product installed determines how many certificates are created.
The product register rule
VEECs cannot be created unless the products installed are on the Essential Services Commission (ESC) register by the time certificates are created. Products on the register at installation can generally be taken as meeting the product requirements. Check the exact product code, not just the manufacturer.
How much is the discount?
The household discount is the value of the certificates created less the provider’s costs. The count depends on the glazing area, the product and the scenario. With VEECs at roughly $85 to $95 at the time of writing, a whole-house replacement can earn a meaningful discount and a single window much less, which is why the 5 square metre minimum matters. Ask for the certificate count, product and price applied in writing.
For homeowners comparing programmes, remember the VEU discount is separate from the Solar Victoria rebates. See VEU vs Solar Victoria.
What this means for installers
- Confirm the product is registered and the right scenario applies.
- Measure and record glazing area per window, with photos.
- Collect the signed VEEC assignment form and keep invoices.
- Keep records for audit; the ESC expects accredited persons to retain records for six years.
Selling the certificates
Glazing is a long-lead trade, so cash flow matters: the customer is paid up front via the discount, and you wait for settlement. See how VEECs work and the VEEC trading pillar. The current rate is on /pricing/, and you can start trading when your accreditation is in place.
The ESC revises specifications often. Confirm the activity guide before quoting.