The REC Registry is where certificates are created, held and transferred. Whether you need an account depends on whether you will create STCs yourself.
Do you need an account?
If you assign STCs to a trader or agent, you generally do not. They create and manage the certificates. See assigning STCs to a trader. If you want to create certificates yourself and sell them, you do, and you will also have to be recognised as a registered person. Weigh the trade-offs in is it worth self-registering.
Setting up an account
- Gather your details. Business name, ABN, contact person, address, email, phone and identity documents.
- Create the account on the registry site and verify your email.
- Complete the registration details. Entity type, ownership and control, and contact roles.
- Submit identification as requested, then wait for the Clean Energy Regulator (CER) to approve.
- Add users. Set up staff with the right permission level for creating or viewing.
- Enable security. Multi-factor authentication, where the registry requires it.
If you intend to act for other owners, you need to be a registered agent as well. That is covered in how to become a registered agent.
Login problems and what usually causes them
- Password or multi-factor issues. Use the reset process, and update your authenticator when you change phones.
- Unverified email. Check spam folders and verify.
- Account pending approval. Registrations are not instant, so check the status before assuming a fault.
- Wrong permission level. A user who can view but not create will see missing options.
- Browser problems. Try a private window or a different browser.
- Details changed. If your name, email or business structure has changed, update the registry record.
If none of these work, contact registry support with your account name and a description of the error message.
What this means for installers
Time spent on registry admin is time away from the tools. If your volume is small, assigning to a trader may be quicker. If it is large, build a clear internal process with two trained users. Either way, the evidence you gather is the same, covered in how to create STCs in the registry.
For more, see how it works, the switching guide and the pillar on STC trading.
Keeping the account healthy
Review your registry users every quarter and remove people who have left. Keep contact details current so notices reach you. Record where the multi-factor device is and who controls it. Small housekeeping tasks like these prevent the lock-outs that stop lodgements at the worst possible time, such as the last days before a factor change.