Claiming STCs on a heat pump follows a fixed order. Doing the steps out of sequence is where time is lost, so treat this as a checklist for every job. For the overview of the category, see heat pump hot water STCs.
1. Check eligibility before you quote
Confirm the exact model and tank size is registered for STC creation. Registered lists change, so do not rely on last month’s check.
2. Pick the installation type
New, replacement or additional. This changes the STC count and the evidence required. The installation type guide sets out the rules.
3. Get the assignment signed
Collect the owner’s signed assignment form before or at install. Do not backfill signatures.
4. Install and photograph
Photograph the installed unit, the data plate with the serial number, the installation location, the installer on site if required, and the removed system if it is a replacement. The hot water and heat pump checklist has the full set.
5. Create the claim
Log into the registry, enter the system details, upload your evidence and submit. The regulator reviews the claim and registers the STCs if it is clean. Timing varies, so plan cash flow accordingly.
6. Sell the certificates
Transfer the registered STCs to your trader and invoice according to their process. Many use a recipient created tax invoice, so check RCTI, GST and ABN rules.
From the desk: do your own quality check of the photo set before lodging. A second pair of eyes catches blurred data plates that would otherwise cost you a resubmission.
Time limits and tracking
Certificates must be created within a set period after installation, so do not let hot water jobs sit in a pile. Track each one from install date to lodgement to registration to payment. A simple spreadsheet is enough, and it will show you quickly whether the delays are in your office, at the regulator or with the trader.
What this means for installers
A tidy process turns heat pump jobs into predictable cash. A trader whose compliance desk pre-checks claims, such as Energy Merchants, can catch gaps before the regulator does, and settles on a published schedule. See the hot water STCs pillar, how it works and pricing.