Alternative
Greenbot alternatives after the 2024 suspension
In short
The Clean Energy Regulator suspended Greenbot in June 2024 and the former platform cannot create certificates. Former users should secure their job files, confirm claim status, and ask any new provider the same written questions on payment, fees and checks.
If you used the former Greenbot platform, you are likely dealing with two questions: what happened, and where do your certificates go from here. This page gives the facts briefly, from the regulator, and then focuses on what to look for in a replacement. It covers the searches people make about Greenbot STC payment problems, suspension and alternatives.
What happened, in brief
The Clean Energy Regulator (CER) suspended Greenbot Pty Ltd’s registration on 11 June 2024, saying it was satisfied Greenbot was not a fit and proper person after investigating the administration of its trading portal and mobile app. On 18 October 2024 the Federal Court dismissed Greenbot’s application for a further stay, so it could no longer create certificates from that date. In June 2025 the CER reported that Greenbot had discontinued its court challenge. The regulator also noted the suspension may affect rooftop solar retailers and published guidance for affected parties.
We do not comment on Greenbot’s reasons or its dealings with installers beyond that record. Installers who are chasing money should contact the CER guidance pages and take their own legal or accounting advice. If you hold unpaid claims, that is a conversation with the former platform and your adviser, not with a new provider.
What to do with certificates and claims now
- List every job from the affected period and mark it: certificates created, paid, unpaid, or not yet created.
- Gather the file for each job: assignment form, photos, serials, invoice. The photo requirements guide shows what a complete set looks like.
- Ask any new provider how it treats work already in progress, and what it needs from you.
- Confirm which party is the registered agent on new claims.
Where installers went
Many former Greenbot clients moved mainly to Formbay and One Stop Warehouse, with others going to buyers. According to its website, Formbay describes itself as a certificate and compliance technology platform; see Formbay alternatives. One Stop Warehouse is a wholesaler with an STC trading offer; see One Stop Warehouse STC trading. Neither site published fees or payment times on the pages we read.
What to look for next
| What to check | Energy Merchants | Your next provider |
|---|---|---|
| When you are paid | 24-hour settlement for established partners; first claim 48-72 hours | Ask, in writing; not covered in what we read |
| Fees and deductions | Zero fees | Ask for the net dollars per certificate; not covered in what we read |
| Rate | Published daily, locked on lodgement of a complete claim | Ask when the rate is fixed; not covered in what we read |
| Who checks the claim | Compliance desk pre-checks every claim | Ask who reviews photos, forms and serials; not covered in what we read |
| Who you deal with | Named account manager | Ask; not covered in what we read |
| Backing | REC Traders, trading since 2004, Smart Energy Council member | Ask who the buyer of the certificates is; not covered in what we read |
A note on Greenbot STC payment problems
Searches for “Greenbot STC payment problems” are mostly installers trying to establish what is owed and by whom. We cannot answer that, and nobody outside the parties can. What we can say is that the sooner you have a clean ledger of each job and its status, the easier every conversation becomes, whether with an adviser, the regulator’s guidance or a new buyer.
Why this matters more for batteries
Batteries under the Cheaper Home Batteries Program are higher-value claims with tighter evidence rules, so a delay or an invalid certificate costs more. Whoever handles them should be able to explain their pre-check process and what they do when a certificate is invalidated. Our battery submission guide lists what a clean claim needs.
Where Energy Merchants fits
Energy Merchants is a certificate buyer, not a platform replacement for every use. It publishes its rate daily and locks it on lodgement of a complete claim, charges zero fees, settles established partners within 24 hours (first claim 48-72 hours), assigns a named account manager and pre-checks every claim. Settlement is backed by REC Traders. If that matches what you need, see /pricing/ and how to switch.
How we wrote this. Energy Merchants is a certificate trader, so we have a horse in this race. Statements about other providers are taken from their own public websites on the date shown above and are attributed. If something here is out of date, tell the desk and we will fix it.
Sources: Clean Energy Regulator: suspends registered agent Greenbot (June 2024) · Clean Energy Regulator: Greenbot discontinues Federal Court challenge (June 2025) · Formbay website (homepage)
Questions
Before you decide
Why was Greenbot suspended?
What happened to Greenbot's installers?
What should I ask a new provider?
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