Customers searching for “Greenbot collapse customer STCs” usually have a single worry: did the certificates attached to my solar system get created, or did they get stuck? This page explains the situation in plain terms and what you can check.
What happened
Greenbot was a platform and registered agent used by installers to create and trade certificates. It was permanently suspended as a registered agent in 2024. Installers who relied on it had to move their claims elsewhere, and many went to Formbay and One Stop Warehouse. We describe it as the former Greenbot platform because it is no longer a live option for new claims.
The important point for households is that you did not contract with Greenbot. You contracted with an installer or retailer, who then used an agent. The assignment form you signed named whoever held your claim.
What it can mean for your STCs
- Claims already created and settled. Nothing for you to do. Your discount was applied at the time of sale.
- Claims created but unpaid to the installer. This is the installer’s problem. It can cause cash-flow stress but does not change what you paid.
- Claims not yet created. If the 12-month window from installation is open, the installer or another agent can still create them. If it has closed, the certificates may be lost, and who bears that cost depends on your contract.
If you are not sure which group you are in, check whether your STCs were claimed.
What to do
- Email your installer and ask: were my STCs created, and in which month, and who is the agent now?
- Look at your assignment form and contract for the name of the agent.
- Keep your quote, invoice and form.
- If your installer has also closed, follow what to do when an installer goes bust.
- If you get no clear answer, contact the Clean Energy Regulator or your state fair trading office.
What this means for you
For most households with an installed system and a paid net price, nothing changes. The practical risk is being asked for money you do not owe, or losing track of the paperwork. See STC clawbacks for how invalid certificates are handled. For your rights more broadly, read the homeowners guide.
Installers who were affected by the changes and are looking for a settlement partner can compare options on switching and our pricing page. For homeowners choosing an installer now, ask which certificate partner they use and how quickly they settle.